SPA’S ACCREDITATION PROGRAMME
To maintain a high professional standard for the spa industry and ensure that members are committed to delivery of these standards, of Spa Accreditation Program. Spa’s in this membership level undergo a thorough assessment for Quality, Safety and Hygiene, Ethics and Conduct, and overall Excellence.
There is a pre-qualifying assessment to ascertain whether the establishment satisfies the general definition of a spa as per the National guidelines.
- Facility and Equipment: The venue must have a well-planned layout with due consideration to privacy, safety, hygiene etc. There must be one hydro-therapy facility.
- Services: The provision of a variety of services, including massage, aroma-therapy, hydrotherapy, beauty therapy, body wrap and body scrub. Optional sales of related products and total health and wellness services, such as dietary and nutritional advice.
The assessment includes the following areas:
- Management Commitment – Quality Service Delivery, Communication, Standard Operating Procedures
- General Business Practices – Advertising, Promotion and Business Transaction
- Staff – Recruitment, Training and Development and Professionalism
- Tangibles – General Environment (safety & hygiene) and Equipment
- Operational Requirements – Operational Procedures
Application process
To be accredited, spa operators apply to the Spa Association for spa membership and pay a non-refundable assessment fee.
An assessor then visits the establishment.
Upon passing the Accreditation Programme, the spa outlet is admitted as an Accredited Member for a period of one year and is issued with a Certificate of Accreditation and is listed as an Accredited Spa in all the Association’s marketing communication materials.
The outlet is required to participate in the renewal of the accreditation status at the end of the years validity in order to renew membership with the Association.
Kshs 15,000/= Assessment Fee